Refund Policy
Welcome to Crust & Craft Pizzeria., located at Pizzeria Bella Napoli, Via Vittorio Emanuele II, 00185, Rome. This Refund Policy applies to all purchases made on our website midpointportal.site or directly in our pizzeria.
Order Cancellation
If you change your mind about an order, you have the right to cancel it before it goes into preparation. Given our commitment to providing you with fast service, we only provide a short window to cancel orders. Please call +39 06 4890 7931 as soon as you decide to cancel.
Refunds for Cancelled Orders
For orders that are successfully canceled before preparation, we will issue a full refund to the original method of payment. Please allow up to 5-10 business days for the refund to reflect in your bank account, depending on your bank or credit card issuer's processing time.
Incorrect or Damaged Orders
If you receive an incorrect order or a product is damaged upon arrival, please contact us immediately at +39 06 4890 7931. In such cases, we will offer a replacement item or a full refund to your original payment method. You may be asked to provide photographic evidence of the issue.
Quality Concerns
Your satisfaction is our priority. If you are not satisfied with the quality of our products, please contact us within 24 hours of receipt. We will ask you to provide a detailed description of the concern, and we may request photos. If we determine that the product was not up to our standards, we will offer you a replacement or a refund.
Non-Refundable Items
Some items may not be eligible for a refund, including:
- Custom or special order products
- Gift cards
- Downloadable products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refund Process
To initiate a refund, you are required to contact us at +39 06 4890 7931. Once your refund is processed, a credit will automatically be applied to your original method of payment within a certain amount of days. Please note, for cash transactions, the refund will be provided in €.
Exchanges
If you need to exchange a product for the same item due to an error or quality issue, contact us at +39 06 4890 7931. Please note that exchanges are subject to product availability.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here, by email, or through a notice on our website.
Questions
If you have any questions about our refund policy, please contact us at +39 06 4890 7931. We are committed to working with you to ensure that you are satisfied with every purchase.
Last updated: April 1, 2023